FAQ

Although the concept of having a virtual team is relatively new, it has been proven to increase productivity while eliminating the admin, costs and time associated with hiring permanent staff.  It keeps things simple while allowing you to ‘buy back time’ to be more focussed on your core business.

Chat to one of our business managers, this will help us get a better understanding of your needs and how a freelancer could fit into your business and culture to ease the work load.  Then, if this sounds like it is a solution, we will source suitable candidates for you to interview after which you will work directly with your freelancers.  However, rest assured, you will always have access to the business manager if you need any assistance. 

It depends on your requirements but usually our clients are matched within a week. The process involves our business manager selecting 1-3 top candidates from our freelancing talent pool, these profiles are sent to you for consideration and you decide who you think will be the best match.  This is followed up with a face-to-face interview.

Absolutely.  It is all about teamwork and once you have reviewed the top candidates you decide who you would like to interview.

No.  You will have a dedicated freelancer assigned to you, based on your needs, the industry focus, personality and working style.  Our business manager will check-in regularly to oversee the project.

While this is very rare, our business manager will be there to help.  You will work together to find a new match and keep the downtime to a minimum.  If there are any minor hiccups, our regular check-in sessions will help us address them to find a solution.

That will be a discussion between you and your freelancer to make sure you find a workable solution so that work can be done ahead of time, without a lapse in productivity. It’s important to communicate regularly and openly with each other on all issues.

A VA is a great multitasker and can handle everything from your calendar and appointments to managing your email accounts, posting on social media, proofing/editing documents, booking travel arrangements, coordinating between clients and/or team members … in fact organising almost anything you need!

All our contractors sign a Service Level Agreement (SLA) to protect you and your business.  If you would like any additional contracts or addendums, we can discuss that. We highly recommend strong passwords and using a password manager to keep your accounts secure.

Yes we do. There is no project too big or small for Ubuntu Freelancers.  The selection process remains the same but, once we know the deadlines that need to be met, we can streamline the steps  to speed things up and help you get the job done.