Who We Are

Global reach. Local talent. Human-first outsourcing.

Ubuntu Freelancers is a South African-based BPO and virtual staffing partner supporting a growing client base across the UK, Europe, USA, Canada and Australia.

We were created to bridge the gap between world-class freelance talent in South Africa and international businesses, with a strong focus on clinicians, therapists, psychologists, counsellors, coaches and allied health providers.

What started as a small idea rooted in community quickly became a trusted solution for therapy practices seeking reliable virtual support.

Our mission is simple. We provide exceptional and consistent assistance to global clients while creating meaningful, sustainable employment for South African professionals.

When you work with Ubuntu Freelancers, you are not only outsourcing admin. You are choosing a virtual staffing partner that invests in people, uplifts communities and offers a better, more sustainable way to grow your practice.

Meet the team

Trusted by mental health and therapy practices around the world.

Our leadership team and virtual assistants share one goal. We help therapy practices thrive by managing the behind-the-scenes work. From client intake and billing to inbox management, scheduling and growth projects, we keep your practice running smoothly so you can focus fully on client care.

Di Luden

Co-Founder and Therapy Practice Operations Lead

Di began her career managing operations aboard luxury yachts, giving her a sharp understanding of high-performance support, logistics and confidentiality. After returning to South Africa, she transitioned into the virtual services space, supporting international clients in demanding, detail-oriented industries.

Today, Di leads our therapy operations division. She works closely with clinicians and VAs to streamline workflows, improve systems and build structures that support both client wellbeing and practice growth.

Ryan Scheepers

Co-Founder and Team Strategy Lead

Ryan’s background in education and non-profit management shapes his leadership style, which is collaborative, people-first and impact-driven. His work within the donor tissue sector built a respect for ethical service and precision, qualities that translate powerfully into virtual support for therapy practices.

At Ubuntu Freelancers, Ryan oversees recruitment, onboarding and team culture. His focus is ensuring that every VA placed in a practice is trained, supported and equipped to deliver compassionate and reliable administrative assistance.

We Run the Back Office So You Can Run the Practice

Meet Our VAs

Real people. Real impact.

Hear from a small handful of our incredible team members as they share more about their roles, responsibilities, and personal passions. These voices represent a much larger, growing team of trained and trusted freelancers supporting practices around the world.

Our virtual assistants are more than remote support. They are integrated members of our clients’ practices, trained specifically to work within the mental health, wellness and therapeutic environment.

Each VA understands the systems, sensitivity and structure required to manage therapy admin effectively, from intake coordination and billing support to patient communication and practice operations.

Hover over the photos below to hear directly from our VAs about their roles, what they enjoy about supporting clinicians and how they help bring calm and clarity to your daily workload.