Have a question? No problem!
Yes. Although we specialise in supporting therapy practices and mental health providers, we regularly work with referral clients across a wide range of industries. Our virtual assistants have experience supporting C-level executives, business owners and professionals who need reliable remote admin support.
This is completely normal. Remote teams consistently improve productivity and reduce overheads. You will first meet with a business manager who will explore your needs, workflow and preferred style of support. If it feels like the right fit, we will shortlist suitable candidates for you to interview. Your manager stays involved throughout the partnership to ensure everything runs smoothly.
Simply complete our Questionnaire and we will guide you through the onboarding steps.
No. Our services run month to month and only require 30 days’ notice to cancel.
No. You pay only the monthly rate for your freelancer’s dedicated hours. There are no finder’s fees, setup fees or hidden charges.
We provide far more than a match. You receive a dedicated business manager, ongoing check-ins and long-term support. We stay involved to ensure your virtual assistant remains the right fit for your practice or business as it grows.
Packages start at $400 per month for 20 hours of dedicated support. You will not pay overheads or hidden fees, and you can scale your hours at any time. Invoices are sent monthly in your preferred currency.
Yes. You will receive a shortlist of vetted candidates and you can interview the ones you feel are best suited to your needs. You always make the final decision.
No. You work with one dedicated virtual assistant matched to your needs, systems and working style. This consistency helps build trust, efficiency and long-term understanding of your practice.
We will step in immediately. Your business manager will help you find a better match with minimal disruption. Regular check-ins allow us to identify and resolve issues early.
Working hours are agreed during the interview process. While the hours can be flexible, clear expectations produce the best results.
We work with whatever system suits your practice or business. Email, Slack, WhatsApp, project management tools or a combination can be used.
Calls can be diverted directly to your virtual assistant who will answer as part of your practice or business. This works best for practices managing 30 or more appointments per week.
You can send client information via email, text or your preferred system. Your virtual assistant will follow up, confirm appointments and log everything in your EHR platform or calendar.
We recommend secure cloud platforms such as Google Drive or Dropbox for real-time collaboration and file sharing.
You can set up a dedicated admin inbox for your virtual assistant or forward tasks and messages directly. Your assistant will manage prioritisation, replies and organisation.
Yes. Regular check-ins are encouraged during the first few weeks to build a strong working relationship. Meeting time is included in your billable hours.
Our virtual assistants can support you with a wide range of administrative tasks including:
As your therapy practice grows, administrative demands increase. A trained mental health virtual assistant can manage appointment scheduling, billing, communication and documentation so you can focus fully on client care. This improves client experience and reduces burnout.
Yes. While we are not actively expanding this niche, we do have trained assistants who currently support neurodiverse professionals with structure, consistency and clear systems.
All freelancers complete HIPAA and POPIA training through the Ubuntu Academy and sign strict confidentiality agreements. We use secure, cloud-based tools to protect sensitive information and maintain compliance.
We’re more than happy to answer them for you. Email: info@ubuntufreelancers.com
